FAQs

Answers to your frequently asked questions

• Am I responsible for lawn care?

  Yes, in most cases. If you feel there are any major issues beyond routine maintenance (such as dead trees, etc.) please call us.

• Can I clean my carpets with a machine from the grocery or home improvement store?

  No. We require that you only use a professional carpet cleaning service and provide a receipt at the time of move-out.

• Can I paint the interior of the home I rent?

  You can paint the interior of the home for touch-up purposes to correct blemishes in the paint. Written approval will be required for any change in colors and will require an additional security deposit. The specific colors and areas to be painted must be submitted and you must receive approval in writing before painting.

• Can I pay my rent in person?

  Yes, you can come into our office and pay your rent in person. Our address is 2619 Sandy Plains Road, Marietta, GA 30066. We accept payments between 9:30am and 5:30pm, Monday through Friday, or you can leave it in our dropbox beside the front door 24 hours a day, 7 days a week. Payments made to the drop box before 9:00am will be posted that same business day. (Please note: personal checks cannot be accepted for application fees, holding fees or move-in funds. Please do not put cash in the drop box. We assume no responsibility for cash payments without a receipt.

• Can I view the home when I visit on my own for the first time?

  All of the homes are secured and you will not be able to access the home without one of our agents with you or an outside licensed real estate agent.

• Do I have to be there for my move-out walk appointment?

  It is not required that you attend the move-out walk, but it is highly recommended. We will be evaluating the condition of which you left the home and could affect the amount withheld in your security deposit.

• Do I have to put a holding fee down on the home until I find out if I am approved?

  No. But there is a chance that someone else will put a holding fee on the home and they will have first option.

• Do you accept Section 8 vouchers or other assistance programs?

  Most of our properties do not.

• Do you have a waiting list for properties?

  Yes. Please contact us for more information at 678-384-6220 or leasing@psatlanta.com.

• How am I expected to leave the home?

  You are expected to leave the home in the condition you received it. All carpets are to be professionally cleaned with a company that will come back to correct issues if required, walls are to be returned to the condition you received them in and all other components of the house are to be in clean and working order.

• How do I find out about a home I found online?

  After finding a home online, you can call our office to confirm the home is still available. Then, we encourage you to drive to the home and view the community, area amenities and the location of the home in the community to ensure that you are happy with these factors. Once you have done this, you can call our office and we will connect you to a leasing agent to set up an appointment to view the interior of the home.

• How do I find out the color if I need to paint?

  Please contact us and we can provide you with the brand and color in most cases. You may only use the specific paint we recommend for touch-up painting. Please test a small area before painting all the walls. If the paint doesn’t match, you will be held responsible to correct.

• How do I handle my move-out?

  Call the office to schedule a move-out appointment with one of our representatives. Your letter of receipt of notice and guidelines will include the name of your assigned representative.

• How long does it take to find out if I am approved?

  The process requires extensive verification. Typically the screening process can be completed in 1-2 business days after a complete application and all documents are received..

• How much notice do I need to give that I am vacating the home?

  You will need to provide a written 60-day notice with proof of delivery. You can also click on "Give Notice" in your tenant portal. You will receive a letter acknowledging receipt of your notice with basic guidelines for the move-out process.

  If you do not receive your confirmation, please contact us to confirm your notice was received.

• How much of a security deposit do you require on your homes?

  Our security deposits start at an amount equal to one month's rent and can increase. If you have bankruptcies, foreclosures or other credit issues, you will most likely need to pay a higher security deposit if approved.

• I have an emergency maintenance problem. How do I get in touch with someone?

  In the event of an emergency, please call 678-384-6155. This line is for maintenance emergencies ONLY. Please do not call this line for any other purpose such as requesting to see a home or leaving a message for someone for a non-urgent matter.

• I have credit issues and want to apply to see if I can be approved before looking for a specific home. Do I have to have a home in mind to apply?

  No. You can apply for general approval and we will help guide you to the homes we feel will be a good fit for your situation. Please understand that once you find a particular home, you will also have to be approved for that specific home.

• I have credit issues. Can I still qualify as a renter?

  We take into consideration a combination of factors. Please contact us and ask to speak to one of our property managers to discuss in detail.

• I just received my move-out report and I need to pay money that is owed. What do I do?

  Contact our office and make arrangements to handle the outstanding debt. All outstanding fees must be paid within 30 days. Files that have not been satisfied will be turned over to collections.

• If I have maintenance issues, can I call a repairman and deduct the cost from my rent?

  No. All maintenance requests must go through our maintenance division. If you have damaged your rental home due to negligence or abuse, you may have to have the item repaired at your expense, however our maintenance division will need to approve the repair to verify responsibility.

• My child is 20 years old and will be living with us. Does he/she need to apply as well?

  Yes. Any person 18 years of age or older residing in the home will be required to be on the lease and submit an application.

• Once I view the home, can I hold the home so that it is no longer available to anyone else?

  Yes. Once you see the home, you can submit a $500.00 holding fee with an application and application fee. This holding fee will hold the home for up to 14 days. Once you are approved, the holding fee will be used towards your move-in funds.

• What forms of payment do you accept?

  We accept Personal Checks, Money Orders, Cashiers Checks and Cash for rental payments. We do have the ability to accept major credit cards for tenant application and reservation fees however service fees do apply to credit card payments.

• What guidelines do I need to meet in order to apply for a home? What documentation should I have ready to start the application process?

  In order to apply for a home you must be 18 years old. The combined household income of all applicants should be at least 3 times the monthly rent. To apply, you will need a copy of our application completed (available on the website), a copy of all applicant’s driver's license, current pay stubs verifying income for the most recent month, and copies of your last bank statement.

• What happens to my holding fee if I change my mind and don’t want the home I was applying for?

  If you change your mind within 48 hours of submitting your fee, you will receive a full refund. After 48 hours, the fee is forfeited and non-refundable unless your file was denied.

• What is "deposit on hand"?

  This means we currently have a holding fee on the property, but the application has not yet been approved. If the application is not approved, the property will become available.

• What is your pet policy?

  Properties willing to accept pets are listed as such and subject to owner approval. Non-refundable pet fees apply depending on the type and size of the pet. In some cases, additional insurance may be required.

• What type of homes do you manage?

  We have all types of homes, including apartments, townhomes, condominiums and single family homes.

• When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit?

  Move-out reports are typically processed within 3 business days. However, we have up to 30 days to return the deposit. Any past due rent, fees or move-out expenses will be deducted from your security deposit.

• When can I turn off my utilities?

  You cannot turn off your utilities until your move-out walk has been completed.

• When is rent due? When is my rent late?

  Your rent is considered late if not paid by the end of the 1st day of each month. Late fees will begin to accrue if rent is not paid by noon on the 3rd.

• Where are your rental homes located? What areas do you cover?

  We have homes in most areas of the Metropolitan Atlanta Area and outside Metro Atlanta. Please give us a call and we can search for homes in the area you are looking in.